Microsoft Teams Voice Gets Enhanced with New PSTN Call Routing Feature

Microsoft Teams Voice has recently added a new feature that allows administrators to control how PSTN calls are routed to user accounts. This is a critical feature for many organizations, as it allows them to separate PSTN calls from internal calls.

The new feature is part of Microsoft Teams Calling Policy. To enable it, administrators need to log in to the Teams Admin Centre and navigate to the Voice section. Under Teams Calling Policy, they will see two options for PSTN calls:

  • Inbound PSTN: This option covers any incoming call coming into the tenant via Direct Routing, Microsoft Calling Plan, or Operator Connect.
  • Inbound federated: This option covers any incoming non-PSTN call that is originating outside your own tenant.

Once administrators have selected the desired option, they need to click Save. The new settings will take effect immediately.

It is important to note that the Teams client end setting for end users to manage this configuration is currently unavailable. However, this feature is on the roadmap for the Teams Client Application Team.




It is important to note that the Teams client end setting for end users to manage this configuration is currently unavailable. However, this feature is on the roadmap for the Teams Client Application Team.

This new feature is a welcome addition to Microsoft Teams Voice. It gives administrators more control over how PSTN calls are routed, which can help to improve call quality and better control on call routing.

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