Delegate Features in Microsoft Teams Get a Major Overhaul, Including Call Barging

Microsoft Teams has added new features for Delegate. One of the key features added recently is Call Barge. Is this the start of the Contact Centre Development within Microsoft?

Let’s see what the major changes are introduce to the Microsoft Teams Voice Delegate.

      1.   Firstly, Microsoft introduce a separate Call Logs for the Delegates and Delegator. All the Person Calls              will be in a separate Call History and Delegate Call History will be separate. 

Delegate’s Personal Call History


Delegator’s Call History

2.     In case the users are using New Teams Client the Delegation Feature is in Call Tabs. It is still under the General Tab in the Old Teams Client

3.     Earlier we only had three configurations while Delegating the Access. Now we have Five configuration which includes the configuration for Call Barging or Joining the Active Call and Pick Up Held Calls.

4.     If a Delegator has multiple Delegate, they can place the Call on Hold between the two and retrieve the same as well. In addition, the Delegator can also join/barg the Active Call.


5.     Lastly you can manage the configuration of the Delegate Settings of the Delegator in a similar way like the Authorized Users Configuration in New Microsoft Teams Client.


With all the new changes and configuration like Call Barging being made available in the Delegate is a welcome feature. It would be interesting to see that Call Barging and Whisper Feature being made available in Call Queue and Auto Attendants.

Comments

Post a Comment

Popular posts from this blog

Multiple Instances Microsoft Teams Application

Microsoft Teams Application has always been improving based on the feature’s availability in the Teams Application. Microsoft has been enhancing the features some based on the existing Skype for Business Application and some based on the User Voice Request. There is already an ongoing User Voice Request to have multiple instances of Microsoft Teams on the Windows Machine. The major use of the multiple instances of Microsoft Teams Application: - 1.       Being from the Support industry the people need to be logged into the corporate account and a test account for testing the features simultaneously 2.       To do multitasking project with multiple people viewing the desktop from two different people. 3.    Attending Two Different Meeting at a same time wherein one of the meeting you are a silent participant or just the host of the meeting Disadvantages of using multiple instances of Microsoft Teams Applic...
Read more

Microsoft Audio Conferencing for Microsoft Teams

Microsoft Office 365 Administrator Always find it difficult to justify the Audio-Conferencing Billing for the Microsoft Audio Conferencing Services. The Audio-Conferencing services has been running since Skype for Business Online and now the same is be rolled into as an Integration into Microsoft Teams as well. What is Microsoft Teams Audio Conferencing Services? All the users can join the Microsoft Teams Meeting using different Microsoft Teams Client on the Desktop Client, Mobile Client, Web Client on all the different platforms. What if the user trying to connect to the meeting has a bad internet connectivity? Or do not have Teams Client on the device which they are using. Hence Microsoft has now offered Microsoft Teams Audio Conferencing Services wherein the users can join the Microsoft Teams Meeting using the PSTN Conferencing Services and participate in the Microsoft Teams Meeting using the PSTN Audio   Who can purchase the Microsoft Audio Conferencing Servi...
Read more